F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

We ship in the Continental US via FedEx. Any order over $25 gets free FedEx Ground shipping. If you would like 3day, 2day or next day shipping there is a fee for those services. During checkout you will be given pricing for all services offered by FedEx to your location. Please choose your preferred shipping method at checkout.

How Long Will It Take To Get My Package?

If you choose FedEx Ground shipping your package will take 3 to 4 business days to arrive. If you choose any other, faster shipping method you should get your package at the respective timeframe, excluding weekends. For example, if you choose 2 day shipping you should get your package in 2 business days.

Do You Ship Internationally?

At this time we do not ship internationally. If you are in Canada, Lee Valley carries the Trim Puller. If you are in Europe/UK you can get the Trim Puller and Diamond Swing Blade on Amazon Europe.

Payment Information

What Payment Methods Are Accepted?

We accept Paypal payments or via CyberSource BofA option we also accept American Express, Visa and MasterCard.

Is Buying On-Line Safe?

We use a secure server on all of our pages, not just checkout. You can verify this by checking the HTTPS:// is in the browser address bar and the word SECURE is in green text next to it with a green lock. Shopping on Zenithindustries.net is always safe and secure!

Orders and Returns

How do I place an Order?

Placing an order is as easy as adding items to your shopping cart and then clicking the Checkout button where you can enter your address and select your shipping method and then proceed through the checkout process with is quick and easy. If you have any problems placing an order please call our customer service department at 1-844-936-4848 and we will be happy to assist you.

Do I need an account to place an order?

You do not have to create an account to place an order but please note that you will not have access to your order history online or any other options like tracking your order online, saving ordered item information or easy re-ordering.

Who should I to contact if I have any queries?

Our customer service department is available at 1-844-936-4848, from Monday through Friday, 8am to 5pm Central Standard time.

How Can I Cancel Or Change My Order?

To cancel or change your order please call our customer service department at 1-844-936-4848, from Monday through Friday, 8am to 5pm Central Standard time. Please have your email address and order number ready for faster service.

How Do I Track My Order?

Once you place your order and it is prepared and ready, you will receive an email with your tracking number that you can use to track via FedEx.

How Can I Return a Product?

To return a product please call our customer service department at 1-844-936-4848, from Monday through Friday, 8am to 5pm Central Standard time. Please have your email address and order number ready for faster service.